Shipping policy

Effective date: 11 August 2026

QOR360 Australia, distributed and sold by NL-Tec Pty Ltd, ships chairs to addresses within Australia only. We do not currently accept or ship international orders through this store.

Shipping charges

Standard shipping is free for Australian orders.

Order processing and delivery

We will process and dispatch accepted orders as soon as reasonably practicable. Processing and delivery timing can vary depending on stock availability, destination, carrier capacity and circumstances outside our reasonable control.

Any delivery timing we provide is an estimate only, not a guaranteed delivery date. We do not promise delivery by a particular carrier or within a fixed number of days. Tracking information will be supplied where it is available.

Please provide a complete and accurate delivery address and contact details. Contact us promptly if you discover an error. We cannot guarantee that an address can be changed after an order has entered fulfilment.

Delivery problems

If your order appears to be delayed, lost, damaged in transit or delivered incorrectly, contact us at sarah.neylon@nl-tec.com or +61 8 9259 5100 with your order number. Keep the chair, packaging and delivery materials until we advise you what to do, and provide photographs where they may help us investigate.

Nothing in this policy excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded under the Australian Consumer Law.

Contact

QOR360 Australia is distributed and sold by NL-Tec Pty Ltd (ABN 72 066 375 166).
Unit 10, 16 Yampi Way, Willetton, Western Australia 6155, Australia
Email: sarah.neylon@nl-tec.com
Phone: +61 8 9259 5100